Privacy Policy
Last Updated: July 21, 2025
1. Introduction
TUG ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the TUG mobile application.
2. Information We Collect
- Personal Information: such as your name, email, phone number, and profile picture (if provided).
- Device Information: device model, operating system, IP address, crash logs, and usage behavior.
- Location Data: approximate or precise location if you allow it.
- Camera & Media: used only with your permission for features like ID verification or profile photo upload.
3. How We Use Your Information
- To operate and improve the app’s features and services.
- To create and manage user accounts.
- To send notifications and service-related updates.
- To analyze usage for performance and user experience improvements.
- To enforce our Terms of Service and comply with legal obligations.
4. Sharing Your Information
We do not sell your personal data. We may share it only with:
- Third-party service providers (e.g. Firebase, OneSignal).
- Government or law enforcement when legally required.
- Other users, but only as necessary for app functionality (e.g. profile visibility).
5. Children’s Privacy
If you are under 13 years old, you must have parental consent to use the app. We do not knowingly collect personal data from children under 13 without such consent. Parents may contact us to review or delete their child’s data.
6. Your Rights and Choices
- Access and edit your profile data in the app.
- Request data deletion by contacting us.
- Control notifications via your device settings.
7. Data Security
We implement security measures to protect your data, but no system is 100% secure. We use industry-standard practices to safeguard your information.
8. Third-Party Services
The app may use services like Firebase (Analytics, Authentication, Crashlytics) and OneSignal (Notifications), which may collect data in accordance with their own privacy policies.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Any updates will be posted within the app and on our website.
Download Full Privacy Policy
You can download the full Privacy Policy document in the following languages:
For privacy inquiries, please contact us at privacy@tug-app.com
